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FAQ

  • Cancellation Policy
    In the event that you need to cancel your scheduled appointment, we kindly ask for at least 48 hours notice to avoid cancellation fees. If you do not reschedule or cancel within the 48 hour notice, this will result in a charge equal to 50% of the booked service with the card on file. "No shows" on the day will be charged 100% of the booked service with the card on file. Please view our booking policies page for detailed informations on our policies.
  • Late Policy
    We understand life can get in the way. If you're running late, please give us a call and we'll do our best to accommodate you by appointing a shorter treatment or rescheduling you for another time. Please note that you will still be charged for the full treatment scheduled. As a courtesy to other scheduled clients, please arrive 15 minutes before your scheduled appointment. If you are running more than 15 minutes late, your scheduled appointment will be considered as a 'no show' and you will be charged 100% of the booked service with the card on file. Please view our booking policies page for detailed informations on our policies.
  • Refunds
    We will gladly accept returns of skincare products purchased at Skin Aegis if they are in their original, unused condition. Products returned can be exchanged for a new product, credit towards a service, or refunded in full to the original payment method. Returns must be within a 14 day period, otherwise will not be eligible for return or exchange. We do not offer refunds for any services provided. Please view our booking policies for detailed informations on our policies.
  • What do I need to do/prepare before a facial?
    - Avoid using prescription Retin-A for at least 4-5 days. - Avoid strong exfoliating acids such as glycolic acid for at least 2-3 days. This includes 'at home' strength peels. - Take note of all your current medications to communicate with your esthetician. - If you have had any laser, botox or filler treatments, please refrain from a facial service for at least 2 weeks. These considerations will ensure you receive a full, concentrated treatment on the day.
  • How often should I schedule a facial?
    It is generally recommended every 4-6 weeks. The average skin cell turnover is 28-40 days. As we age, this rate slows down which is why it is important to see your esthetician for maintenance, prevention and protection.
  • Can I schedule a facial after botox/filler?
    Please wait 2 weeks after your botox/filler appointment to schedule any facial treatments.
  • What is the downtime after a facial?
    Everyone's skin is different and will have different results after a facial. Most facials will not require any 'recovery time'. As the skin is stimulated with extractions, facial massage or advanced modalities, the skin may be a little pink but this will subside in a few hours. A beautiful facial treatment will not leave you with any redness or irritation. We encourage clients to maintain their skin post-facial by wearing SPF daily, staying hydrated and avoiding strenuous exercise for at least 24 hours.
  • How long does a lash lift last?
    Lash lifts and brow laminations generally last 6-8 weeks. With proper care, it can last longer.
  • What can I expect from a chemical peel?
    You’ll leave your appointment looking glowing and refreshed! Our AHA chemical peels require little to zero downtime. You may feel a light tingling sensation during a chemical peel, however this means the AHA's are working their magic. Your esthetician will work with you to ensure you are comfortable and relaxed throughout the whole process. Please note, chemical peel facials are not available for first time clients*
  • Do you accept walk ins?
    Skin Aegis services are currently by appointment only.
  • What payment methods do you accept?
    We accept Cash, Debit/Credit Card, Venmo & Zelle.
  • Do you offer group appointments?
    Currently all services are a one-on-one basis to provide the best possible treatment.
  • I'm a teen, can I schedule an appointment?
    Absolutely! We understand your teenage years can cause many unwanted skin concerns. Please understand anyone under the age of 18 must be accompanied by an adult. This applies to all services at Skin Aegis.
  • Is there parking available?
    Yes, there's plenty of street parking available as well as free 2hr parking available.
  • May I bring a friend to my appointment?
    Yes, we have a seating/waiting area for guests. Please bear in mind that all services at Skin Aegis are a one-on-one basis and any guests will have to remain away from the treatment area.
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